Title: Refund Policy
Content: At Boreal Kettle, we are committed to providing you with the highest quality coffee and tea.
Perishable Goods (Coffee & Tea) Because roasted coffee and tea are perishable items, we cannot accept returns on these products. If you are dissatisfied with your coffee or tea due to a quality issue, please contact us within 7 days of receiving your order at [email protected]. We will happily review your concern and, at our discretion, offer a replacement or store credit.
Merchandise and Brewing Gear Non-perishable items (such as mugs, brewing equipment, or apparel) may be returned within 30 days of purchase, provided they are unused, in their original packaging, and in the same condition that you received them.
Damaged or Incorrect Orders If your order arrives damaged or if you receive the wrong item, please contact us immediately at [email protected] with a photo of the damaged/incorrect item and your order number. We will send a replacement at no additional cost to you.
Refund Processing Approved refunds (for non-perishable goods or specific approved cases) will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.